Protecting your privacy is very important to us. This privacy policy (“Policy“) describes the types of personal data you provide and/or we collect via your use of the Site, what we may do with that personal data and your rights. ‘Personal data’ is defined in the DPA and is essentially information from which an individual person can be identified. By submitting information and/or continuing to use the Site, you signify your consent to us using your personal data in accordance with the below.

We may need to change the terms of this Policy from time to time and changes will be posted on this page (and/or where appropriate, otherwise notified to you). Your continued use of the Site will be deemed to be acceptance of amendments we make.

How we use your personal data

We request that the information you provide is as accurate as possible as this allows us to secure your privacy by differentiating you from others, and creating a “profile” for you so that we can provide a personalised service when you visit the Site and/or we send you emails. Periodically we may send you an email asking you to “Update your Details”.

The only item of personal data that it is obligatory to provide to receive information from us is your email address. However, the more you tell us about yourself, the more we can tailor our communication to your needs. Use of services accessed through the Site may require you to provide further or specific types of information.

We use information about you for five primary purposes:

I.To perform the services you have requested, such as sending you our newsletters and other information about us and its competitions. The type of information we may use might include, for example, your name, address, email address, date of birth, telephone number and card or other payment details in relation to goods or services you purchase from us through the Site or otherwise. We will NEVER share your financial information with other third parties for any reason other than processing transactions, fraud and credit risk protection, unless we have your explicit consent.

II.To enable you to participate in chat rooms, forums, message boards, and/or news groups on the Site on which you can post information and, where we deem necessary, to respond to any such posts you make. Information you post in these areas may become public information and must always comply with our Terms and Conditions

III.To alert you to other information, including offers and promotions, relating to us and/or (except where you have indicated otherwise) commercial partners. See below heading ‘Marketing Information‘ for more information about this. For example, such information may include newsletters, offers, promotions, occasional surveys and other communications of potential interest from us.

IV.To carry out market research so that we can improve the products and services we offer. Your feedback is valued and helps to shape the products and services we offer. You will have the right to opt-out of receiving or participating in our surveys at any time.

V.To manage and improve the Site and allow you to use the features offered by the Site. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system and browser type.

We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations such as our commercial partners, group companies.

In addition, we reserve the right to perform statistical analysis of user behaviour and characteristics to measure interest in and use of the various areas of the Site and to ascertain the number of users that have visited particular web pages. We also keep track of what you do with our newsletters when you receive them for trends and statistics and to evaluate the efficiency of our newsletter and information service. We may provide aggregated and anonymised data (not identifying any individual) only from these analyses to third parties.

Marketing Information

We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in the ‘Disclosing (Sharing) Your Information‘ section below.

From time-to-time we,  (if you have agreed to receive their information when you provided your personal information) would like to contact you to tell you more about the offers, services, products and other initiatives available to you.

We and/or our commercial partners will only contact you by electronic means if you have consented to this. However, if you are an existing customer (and have not opted out) we may contact you by electronic means about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such electronic communications).

If, at any time after registering, you would like to change your preference and opt-in or opt-out from receiving communications from us or third-parties you can do this at any time by changing your preferences on your personal profile page, which is accessible from all of our emails.

Cookies

The Site uses cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit the Site, the code is retrieved, allowing an individual visitor or computer to be recognised. Full information on which cookies we deploy is available in our Cookie Policy.

We are not responsible or liable for the content, privacy policies or services offered by websites other than the Site, including those which link from the Site (with the exception of the Club PlayerHD service. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

Children and Young People

We realise and understand that children and young people under 18 (“minors“) may visit the Site, or otherwise interact with us and our commercial partners. It is our policy:

I.to encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties. Users of the Site, or certain services on it, who indicate they are a minor may be asked to provide a valid email address for their parent or guardian so that we may verify parental consent, where required;

II.not to make a minor’s participation in our activity contingent on the child disclosing any more personal information than is reasonably necessary in order to do so. Anyone known to be a minor may be allowed to participate in certain competitions and promotions, but notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Publication of a winning minor’s personal details will require parental or legal guardian consent;

III.not to actively market to minors; and

IV.not use (or pass to any third party) personal information on persons known to be minors for any commercial purposes.

Some of the facilities or functions accessible through the Site (including betting facilities advertised or accessed through it) are not intended to be accessible by, nor are they actively advertised to, minors.

Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the Site and services offered is confirming that they have received the consent of their parent or a guardian to do so.

Storing and retaining your personal data

We are committed to protecting the security of your personal data, which is held in secure data centres in the United Kingdom in accordance with current legislative requirements, industry standards and technology. We will keep the personal data you have provided for as long as we have a relationship with you; once that relationship has ended we will retain it in accordance with this Policy only for as long as we reasonably require and it will then be deleted and destroyed.

Some of the organisations to which we may disclose your personal information (including, but not limited to, our commercial partners) may be situated outside of the European Economic Area, in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom, though we will take all reasonable steps to ensure that your information is still properly protected.

Security

Once your personal data is received we store it as set out in this Policy. Financial information you provide through the Club PlayerHD service is also encrypted for additional security.

We cannot guarantee the complete security of our databases, nor that information you supply will not be intercepted while being transmitted to us over the Internet.

If we have given you a password to access certain parts of the Site, you are solely responsible for keeping the password safe and make sure you use a secure browser.

Disclosure (sharing) of your information

We have already described in the ‘Marketing Information‘ section of this Policy under what circumstances your personal information may be shared with our commercial and official partners, if you have agreed.

In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:

·to other companies within our corporate group ;

·to appoint other organisations to carry out some data processing activities on our behalf. For example, mailing services, payment processing, hosting service providers, and to check your details against the Telephone Preference Service;

·If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about customers will be one of the transferred assets;

·If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply of any of the services provided by us (for example our ground regulations) and other agreements; and/or

·to protect the rights, property, or safety of us, our commercial partners, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.

Update and Amend Your Personal Information:

You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences or by contacting us as above. We encourage you to update your personal information promptly if it changes.

Opt-out of Being Contacted:

You have the right to ask that we and/or our commercial partners stop contacting you by clicking the relevant boxes on the screen upon which you provide information or by contacting us.

Close Your Account/Delete Your Personal Information:

You (and any parent/guardian of a minor) have the right to request that we close your account and/or delete your personal information from our database. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information because of backups and records of deletions (including to ensure we no-longer communicate with you) or because we are required to retain personal information for other lawful requirements.

If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Office of the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

介绍

本政策规定了我们如何收集、处理和保存您的个人数据，如果您访问我们的在线商店或以其他方式向我们提供个人数据。我们是位于伦敦N13 4BS Green Lanes 459b的Kaizen Ticketing Solutions LTD。我们是您个人数据的数据控制者。

本政策影响您的法律权利和义务，请仔细阅读。如果您有任何问题，请通过电子邮件联系我们或拨打0208 858 0709。

我们收集的个人数据

当您预订门票或购买商品时，我们会收集、处理、存储和使用个人数据，包括您的姓名、地址和电子邮件地址以及支付信息。如果您为他人注册参加活动，我们也可能收集您提供的关于其他人的个人数据。您同意您已通知任何其他人您向我们提供的个人数据的隐私声明，并在必要时获得他们的同意，以便我们可以根据本政策合法处理他们的个人数据。

您提供给我们的所有个人数据必须真实、完整和准确。如果您向我们提供不准确或虚假的数据，并且我们怀疑身份欺诈，我们将记录此情况。

您无需提供任何个人数据即可查看我们的在线商店。但是，我们可能仍会根据本政策的数据自动收集部分收集信息，并根据本政策的营销通信部分进行营销通信。

当您通过电子邮件或邮寄方式联系我们时，我们可能会保留通信记录，并且我们可能会记录与您的任何电话通话。

我们自动收集的数据

当您访问我们的在线商店时，我们或代表我们的第三方会自动收集并存储有关您的设备和活动的信息。此信息可能包括(a)您的计算机或其他设备的唯一ID号；(b)有关您的设备的技术信息，例如设备类型、网络浏览器或操作系统；(c)您的偏好和设置，例如时区和语言；以及(d)有关您的浏览行为和模式的统计数据。我们根据本政策的Cookie部分使用Cookie收集此信息，并以匿名方式使用我们收集的信息来改进我们的在线商店和我们提供的服务，并用于分析和研究目的。

营销通信

如果您选择接收我们的营销通信，您同意处理您的数据以发送此类通信，其中可能包括新闻通讯、博客文章、调查和有关新活动的信息。我们保留您的同意记录。

您可以选择不再接收营销通信，方法是通过电子邮件联系我们，点击营销电子邮件中的取消订阅或在您的在线账户中更新您的偏好。如果您取消订阅营销通信，可能需要长达5个工作日才能使您的新偏好生效。因此，我们将在记录中保留您的个人数据用于营销目的，直到您通知我们您不再希望接收我们的营销电子邮件。

合法处理您的个人数据

我们将使用您的个人数据以履行我们向您提供您预订的活动门票或您订购的商品的合同义务，包括与您联系有关活动或商品的任何信息，并处理您对活动或商品的任何问题、评论或投诉。

我们也可能出于我们的合法利益使用您的个人数据，包括处理您需要的任何客户服务，执行我们之间任何其他协议的条款，出于监管和法律目的（例如反洗钱），用于审计目的，并与您联系有关本政策的更改。

我们与谁共享您的数据？

我们可能会与我们可能委任的任何服务提供商、分包商和代理商共享您的个人数据，以代表我们并根据我们的指示执行功能，包括支付提供商、电子邮件通信提供商、IT服务提供商、会计师、审计师和律师。

在某些情况下，我们可能需要根据适用的法律和/或法规披露您的个人数据，例如，作为反洗钱流程的一部分或保护第三方的权利、财产或安全。

我们也可能在与任何合并、资产出售、合并或重组、融资或我们业务的全部或部分被另一家公司收购的谈判中或与之相关的情况下共享您的个人数据。

我们在哪里保存和处理您的个人数据

您的部分或全部个人数据可能会因任何原因存储或转移到欧盟（EU）以外的地方，例如，如果我们的电子邮件服务器位于欧盟以外的国家，或者我们的任何服务提供商或其服务器位于欧盟以外。我们将仅将您的个人数据转移给已提供足够保障的组织。

Cookies

Cookie是一个包含唯一识别号的小文本文件，通过您的浏览器从网站传输到您计算机的硬盘。Cookie识别您的浏览器，但不会让网站知道您的任何个人数据，例如您的姓名和/或地址。这些文件随后被网站用来识别用户何时重新访问该网站。

我们的在线商店使用Cookie，以便我们可以在您返回时识别您并个性化您的设置和偏好。大多数浏览器最初设置为接受Cookie。您可以更改浏览器设置，以便在您收到Cookie时通知您，或拒绝接受Cookie。请注意，如果您拒绝接受Cookie，我们的在线商店可能无法高效运行。

我们还使用Google Analytics来监控在线商店的使用情况。Google Analytics匿名收集信息并生成报告，详细说明访问在线商店的次数、访问者通常来自哪里、在网站上停留的时间以及访问了哪些页面。Google Analytics在您计算机的硬盘上放置了几个持久性Cookie。这些不收集任何个人数据。如果您不同意此操作，您可以在浏览器中禁用持久性Cookie。这将阻止Google Analytics记录您的访问。

安全

我们将以确保个人数据适当安全的方式处理您的个人数据，包括防止未经授权或非法处理以及意外丢失、破坏或损坏，使用适当的技术或组织措施。您提供给我们的所有信息都存储在我们的安全服务器上。任何支付交易都使用SSL技术加密。

如果我们已提供或您选择了密码，您有责任对该密码保密。

但是，您承认没有系统可以完全安全。因此，尽管我们采取这些步骤来保护您的个人数据，但我们不承诺您的个人数据将始终保持完全安全。

您的权利

您有权从我们这里获得我们持有的您的个人数据的副本，并要求我们纠正不准确或不完整的个人数据中的错误。您也有权随时要求我们删除您的个人数据。要行使这些权利或您根据适用法律可能拥有的任何其他权利，请通过电子邮件联系我们。

请注意，如果您的请求明显没有根据或过度，我们保留收取管理费的权利。
如果您对本政策或我们处理您的个人数据有任何投诉，您应联系英国监管机构：信息专员（www.ico.org.uk）。

我们的在线商店可能包含其他感兴趣网站的链接。一旦您使用这些链接离开我们的网站，您应该注意我们对该其他网站没有任何控制。因此，我们不能对您在访问此类网站时提供的任何信息的保护和隐私负责，此类网站不受本政策的约束。您应谨慎行事，并查看相关网站的隐私政策。

保留

如果您在我们这里注册，我们将保留您的个人数据，直到您关闭您的账户。
如果您接收我们的营销通信，我们将保留您的个人数据，直到您选择不再接收此类通信。
如果您与我们进行了预订或联系我们提出问题或评论，我们将在此类联系后的48个月内保留您的个人数据，以便回应您可能有的任何进一步查询。

一般

如果本政策的任何条款被有管辖权的法院认定为无效或不可执行，则该条款应尽可能地解释为反映各方的意图，所有其他条款应保持完全有效。

本政策应受英格兰和威尔士法律管辖并根据其解释，您同意提交给英格兰法院的专属管辖权。
我们可能会不时更改本政策的条款。您有责任定期查看本政策，以便了解其任何更改。如果您在我们声明更改生效的时间后继续使用我们的在线商店，您将接受这些更改。