Protecting your privacy is very important to us. This privacy policy (“Policy“) describes the types of personal data you provide and/or we collect via your use of the Site, what we may do with that personal data and your rights. ‘Personal data’ is defined in the DPA and is essentially information from which an individual person can be identified. By submitting information and/or continuing to use the Site, you signify your consent to us using your personal data in accordance with the below.

We may need to change the terms of this Policy from time to time and changes will be posted on this page (and/or where appropriate, otherwise notified to you). Your continued use of the Site will be deemed to be acceptance of amendments we make.

How we use your personal data

We request that the information you provide is as accurate as possible as this allows us to secure your privacy by differentiating you from others, and creating a “profile” for you so that we can provide a personalised service when you visit the Site and/or we send you emails. Periodically we may send you an email asking you to “Update your Details”.

The only item of personal data that it is obligatory to provide to receive information from us is your email address. However, the more you tell us about yourself, the more we can tailor our communication to your needs. Use of services accessed through the Site may require you to provide further or specific types of information.

We use information about you for five primary purposes:

I.To perform the services you have requested, such as sending you our newsletters and other information about us and its competitions. The type of information we may use might include, for example, your name, address, email address, date of birth, telephone number and card or other payment details in relation to goods or services you purchase from us through the Site or otherwise. We will NEVER share your financial information with other third parties for any reason other than processing transactions, fraud and credit risk protection, unless we have your explicit consent.

II.To enable you to participate in chat rooms, forums, message boards, and/or news groups on the Site on which you can post information and, where we deem necessary, to respond to any such posts you make. Information you post in these areas may become public information and must always comply with our Terms and Conditions

III.To alert you to other information, including offers and promotions, relating to us and/or (except where you have indicated otherwise) commercial partners. See below heading ‘Marketing Information‘ for more information about this. For example, such information may include newsletters, offers, promotions, occasional surveys and other communications of potential interest from us.

IV.To carry out market research so that we can improve the products and services we offer. Your feedback is valued and helps to shape the products and services we offer. You will have the right to opt-out of receiving or participating in our surveys at any time.

V.To manage and improve the Site and allow you to use the features offered by the Site. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system and browser type.

We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations such as our commercial partners, group companies.

In addition, we reserve the right to perform statistical analysis of user behaviour and characteristics to measure interest in and use of the various areas of the Site and to ascertain the number of users that have visited particular web pages. We also keep track of what you do with our newsletters when you receive them for trends and statistics and to evaluate the efficiency of our newsletter and information service. We may provide aggregated and anonymised data (not identifying any individual) only from these analyses to third parties.

Marketing Information

We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in the ‘Disclosing (Sharing) Your Information‘ section below.

From time-to-time we,  (if you have agreed to receive their information when you provided your personal information) would like to contact you to tell you more about the offers, services, products and other initiatives available to you.

We and/or our commercial partners will only contact you by electronic means if you have consented to this. However, if you are an existing customer (and have not opted out) we may contact you by electronic means about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such electronic communications).

If, at any time after registering, you would like to change your preference and opt-in or opt-out from receiving communications from us or third-parties you can do this at any time by changing your preferences on your personal profile page, which is accessible from all of our emails.

Cookies

The Site uses cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit the Site, the code is retrieved, allowing an individual visitor or computer to be recognised. Full information on which cookies we deploy is available in our Cookie Policy.

We are not responsible or liable for the content, privacy policies or services offered by websites other than the Site, including those which link from the Site (with the exception of the Club PlayerHD service. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

Children and Young People

We realise and understand that children and young people under 18 (“minors“) may visit the Site, or otherwise interact with us and our commercial partners. It is our policy:

I.to encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties. Users of the Site, or certain services on it, who indicate they are a minor may be asked to provide a valid email address for their parent or guardian so that we may verify parental consent, where required;

II.not to make a minor’s participation in our activity contingent on the child disclosing any more personal information than is reasonably necessary in order to do so. Anyone known to be a minor may be allowed to participate in certain competitions and promotions, but notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Publication of a winning minor’s personal details will require parental or legal guardian consent;

III.not to actively market to minors; and

IV.not use (or pass to any third party) personal information on persons known to be minors for any commercial purposes.

Some of the facilities or functions accessible through the Site (including betting facilities advertised or accessed through it) are not intended to be accessible by, nor are they actively advertised to, minors.

Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the Site and services offered is confirming that they have received the consent of their parent or a guardian to do so.

Storing and retaining your personal data

We are committed to protecting the security of your personal data, which is held in secure data centres in the United Kingdom in accordance with current legislative requirements, industry standards and technology. We will keep the personal data you have provided for as long as we have a relationship with you; once that relationship has ended we will retain it in accordance with this Policy only for as long as we reasonably require and it will then be deleted and destroyed.

Some of the organisations to which we may disclose your personal information (including, but not limited to, our commercial partners) may be situated outside of the European Economic Area, in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom, though we will take all reasonable steps to ensure that your information is still properly protected.

Security

Once your personal data is received we store it as set out in this Policy. Financial information you provide through the Club PlayerHD service is also encrypted for additional security.

We cannot guarantee the complete security of our databases, nor that information you supply will not be intercepted while being transmitted to us over the Internet.

If we have given you a password to access certain parts of the Site, you are solely responsible for keeping the password safe and make sure you use a secure browser.

Disclosure (sharing) of your information

We have already described in the ‘Marketing Information‘ section of this Policy under what circumstances your personal information may be shared with our commercial and official partners, if you have agreed.

In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:

·to other companies within our corporate group ;

·to appoint other organisations to carry out some data processing activities on our behalf. For example, mailing services, payment processing, hosting service providers, and to check your details against the Telephone Preference Service;

·If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about customers will be one of the transferred assets;

·If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply of any of the services provided by us (for example our ground regulations) and other agreements; and/or

·to protect the rights, property, or safety of us, our commercial partners, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.

Update and Amend Your Personal Information:

You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences or by contacting us as above. We encourage you to update your personal information promptly if it changes.

Opt-out of Being Contacted:

You have the right to ask that we and/or our commercial partners stop contacting you by clicking the relevant boxes on the screen upon which you provide information or by contacting us.

Close Your Account/Delete Your Personal Information:

You (and any parent/guardian of a minor) have the right to request that we close your account and/or delete your personal information from our database. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information because of backups and records of deletions (including to ensure we no-longer communicate with you) or because we are required to retain personal information for other lawful requirements.

If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Office of the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Cyflwyniad

Mae'r polisi hwn yn nodi sut rydym yn casglu, prosesu a dal eich data personol os ydych yn ymweld â'n siop ar-lein neu fel arall yn darparu data personol i ni. Rydym yn Kaizen Ticketing Solutions LTD o 459b Green Lanes, Llundain, N13 4BS. Rydym yn rheolydd data eich data personol.

Mae'r polisi hwn yn effeithio ar eich hawliau cyfreithiol a'ch rhwymedigaethau felly darllenwch ef yn ofalus. Os oes gennych unrhyw gwestiynau, cysylltwch â ni trwy e-bost neu ffoniwch ni ar 0208 858 0709.

Data personol rydym yn ei gasglu

Rydym yn casglu, prosesu, storio a defnyddio data personol pan fyddwch yn archebu tocyn neu'n prynu darn o nwyddau gan gynnwys eich enw, cyfeiriad a chyfeiriad e-bost ynghyd â gwybodaeth talu. Efallai y byddwn hefyd yn casglu data personol rydych yn ei roi i ni am bobl eraill os ydych yn eu cofrestru i fynychu digwyddiad. Rydych yn cytuno eich bod wedi hysbysu unrhyw berson arall y mae eu data personol rydych yn ei ddarparu i ni am yr hysbysiad preifatrwydd hwn ac, lle bo angen, wedi cael eu caniatâd fel y gallwn brosesu eu data personol yn gyfreithlon yn unol â'r polisi hwn.

Rhaid i'r holl ddata personol rydych yn ei ddarparu i ni fod yn wir, yn gyflawn ac yn gywir. Os ydych yn darparu data anghywir neu ffug i ni, ac rydym yn amau twyll adnabod, byddwn yn cofnodi hyn.

Nid oes angen i chi ddarparu unrhyw ddata personol i ni i weld ein siop ar-lein. Fodd bynnag, efallai y byddwn yn dal i gasglu'r wybodaeth a nodir o dan yr adran Data rydym yn ei gasglu'n awtomatig o'r polisi hwn, a chyfathrebiadau marchnata yn unol ag adran Cyfathrebiadau Marchnata'r polisi hwn.

Pan fyddwch yn cysylltu â ni trwy e-bost neu bost, efallai y byddwn yn cadw cofnod o'r ohebiaeth ac efallai y byddwn hefyd yn cofnodi unrhyw alwad ffôn sydd gennym gyda chi.

Data rydym yn ei gasglu'n awtomatig

Pan fyddwch yn ymweld â'n siop ar-lein, rydym ni, neu drydydd partïon ar ein rhan, yn casglu a storio gwybodaeth am eich dyfais a'ch gweithgareddau yn awtomatig. Gallai'r wybodaeth hon gynnwys (a) rhif adnabod unigryw eich cyfrifiadur neu ddyfais arall; (b) gwybodaeth dechnegol am eich dyfais fel math o ddyfais, porwr gwe neu system weithredu; (c) eich dewisiadau a'ch gosodiadau fel parth amser ac iaith; a (d) data ystadegol am eich gweithredoedd a phatrymau pori. Rydym yn casglu'r wybodaeth hon gan ddefnyddio cwcis yn unol ag adran Cwcis y polisi hwn ac rydym yn defnyddio'r wybodaeth rydym yn ei chasglu ar sail ddienw i wella ein siop ar-lein a'r gwasanaethau rydym yn eu darparu, ac at ddibenion dadansoddol ac ymchwil.

Cyfathrebiadau Marchnata

Os ydych yn dewis derbyn cyfathrebiadau marchnata gennym ni rydych yn cydsynio i brosesu eich data i anfon cyfathrebiadau o'r fath atoch, a all gynnwys cylchlythyrau, postiadau blog, arolygon a gwybodaeth am ddigwyddiadau newydd. Rydym yn cadw cofnod o'ch caniatâd.

Gallwch ddewis peidio â derbyn cyfathrebiadau marchnata mwyach trwy gysylltu â ni trwy e-bost, clicio dad-danysgrifio o e-bost marchnata neu ddiweddaru eich dewisiadau yn eich cyfrif ar-lein. Os ydych yn dad-danysgrifio i gyfathrebiadau marchnata, gall gymryd hyd at 5 diwrnod busnes i'ch dewisiadau newydd ddod i rym. Felly byddwn yn cadw eich data personol yn ein cofnodion at ddibenion marchnata nes i chi ein hysbysu nad ydych am dderbyn e-byst marchnata gennym ni mwyach.

Prosesu cyfreithlon eich data personol

Byddwn yn defnyddio eich data personol er mwyn cydymffurfio â'n rhwymedigaeth gontractiol i gyflenwi'r tocynnau i ddigwyddiad rydych wedi'i archebu neu nwyddau rydych wedi'u harchebu, gan gynnwys cysylltu â chi gydag unrhyw wybodaeth sy'n ymwneud â'r digwyddiad neu'r nwyddau, a delio ag unrhyw gwestiynau, sylwadau neu gwynion sydd gennych mewn perthynas â'r digwyddiad neu'r nwyddau.

Efallai y byddwn hefyd yn defnyddio eich data personol at ein buddiannau cyfreithlon, gan gynnwys delio ag unrhyw wasanaethau cwsmeriaid sydd eu hangen arnoch, gorfodi telerau unrhyw gytundeb arall rhyngom, at ddibenion rheoleiddiol a chyfreithiol (er enghraifft gwrth-wyngalchu arian), at ddibenion archwilio ac i gysylltu â chi am newidiadau i'r polisi hwn.

Gyda phwy rydym yn rhannu eich data?

Efallai y byddwn yn rhannu eich data personol ag unrhyw ddarparwyr gwasanaeth, is-gontractwyr ac asiantau y gallwn eu penodi i gyflawni swyddogaethau ar ein rhan ac yn unol â'n cyfarwyddiadau, gan gynnwys darparwyr taliadau, darparwyr cyfathrebu e-bost, darparwyr gwasanaethau TG, cyfrifwyr, archwilwyr a chyfreithwyr.

O dan rai amgylchiadau efallai y bydd yn rhaid i ni ddatgelu eich data personol o dan gyfreithiau a/neu reoliadau cymwys, er enghraifft, fel rhan o brosesau gwrth-wyngalchu arian neu i amddiffyn hawliau, eiddo, neu ddiogelwch trydydd parti.

Efallai y byddwn hefyd yn rhannu eich data personol mewn cysylltiad â, neu yn ystod trafodaethau o, unrhyw uno, gwerthu asedau, cydgrynhoi neu ailstrwythuro, cyllido, neu gaffael ein busnes cyfan neu ran ohono gan neu i mewn i gwmni arall.

Ble rydym yn dal a phrosesu eich data personol

Efallai y bydd rhai neu'r holl ddata personol sydd gennych yn cael ei storio neu ei drosglwyddo y tu allan i'r Undeb Ewropeaidd (yr UE) am unrhyw reswm, gan gynnwys er enghraifft, os yw ein gweinydd e-bost wedi'i leoli mewn gwlad y tu allan i'r UE neu os yw unrhyw un o'n darparwyr gwasanaeth neu eu gweinyddion wedi'u lleoli y tu allan i'r UE. Byddwn ond yn trosglwyddo eich data personol i sefydliadau sydd wedi darparu mesurau diogelu digonol o ran eich data personol.

Cwcis

Mae cwci yn ffeil testun fach sy'n cynnwys rhif adnabod unigryw sy'n cael ei drosglwyddo (trwy eich porwr) o wefan i yriant caled eich cyfrifiadur. Mae'r cwci yn adnabod eich porwr ond ni fydd yn gadael i wefan wybod unrhyw ddata personol amdanoch, fel eich enw a/neu gyfeiriad. Yna defnyddir y ffeiliau hyn gan wefannau i adnabod pryd mae defnyddwyr yn ymweld â'r wefan honno eto.

Mae ein siop ar-lein yn defnyddio cwcis fel y gallwn eich adnabod pan fyddwch yn dychwelyd a phersonoli eich gosodiadau a'ch dewisiadau. Mae'r rhan fwyaf o borwyr yn cael eu gosod i dderbyn cwcis yn wreiddiol. Gallwch newid gosodiadau eich porwr naill ai i'ch hysbysu pan fyddwch wedi derbyn cwci, neu i wrthod derbyn cwcis. Sylwch efallai na fydd ein siop ar-lein yn gweithredu'n effeithlon os ydych yn gwrthod derbyn cwcis.

Rydym hefyd yn defnyddio Google Analytics i fonitro sut mae'r siop ar-lein yn cael ei defnyddio. Mae Google Analytics yn casglu gwybodaeth yn ddienw ac yn cynhyrchu adroddiadau sy'n manylu gwybodaeth fel nifer yr ymweliadau â'r siop ar-lein, o ble y daeth ymwelwyr yn gyffredinol, pa mor hir y buont ar y safle, a pha dudalennau y gwnaethant ymweld â nhw. Mae Google Analytics yn gosod sawl cwci parhaus ar yriant caled eich cyfrifiadur. Nid ydynt yn casglu unrhyw ddata personol. Os nad ydych yn cytuno â hyn gallwch analluogi cwcis parhaus yn eich porwr. Bydd hyn yn atal Google Analytics rhag logio eich ymweliadau.

Diogelwch

Byddwn yn prosesu eich data personol mewn modd sy'n sicrhau diogelwch priodol y data personol, gan gynnwys amddiffyn rhag prosesu heb awdurdod neu'n anghyfreithlon ac yn erbyn colled, dinistr neu ddifrod damweiniol, gan ddefnyddio mesurau technegol neu drefniadol priodol. Mae'r holl wybodaeth rydych yn ei darparu i ni yn cael ei storio ar ein gweinyddion diogel. Mae unrhyw drafodion talu yn cael eu hamgryptio gan ddefnyddio technoleg SSL.

Pan fyddwn wedi rhoi, neu rydych wedi dewis cyfrinair, rydych yn gyfrifol am gadw'r cyfrinair hwn yn gyfrinachol.

Fodd bynnag, rydych yn cydnabod na all unrhyw system fod yn gwbl ddiogel. Felly, er ein bod yn cymryd y camau hyn i sicrhau eich data personol, nid ydym yn addo y bydd eich data personol bob amser yn aros yn gwbl ddiogel.

Eich hawliau

Mae gennych yr hawl i gael copi gennym ni o'r data personol sydd gennym ar eich cyfer, ac i ofyn i ni gywiro gwallau yn y data personol os yw'n anghywir neu'n anghyflawn. Mae gennych hefyd yr hawl ar unrhyw adeg i ofyn i ni ddileu eich data personol. I arfer yr hawliau hyn, neu unrhyw hawliau eraill sydd gennych o dan gyfreithiau cymwys, cysylltwch â ni trwy e-bost.

Sylwch, rydym yn cadw'r hawl i godi ffi weinyddol os yw eich cais yn amlwg yn ddi-sail neu'n ormodol.
Os oes gennych unrhyw gwynion mewn perthynas â'r polisi hwn neu fel arall mewn perthynas â'n prosesu o'ch data personol, dylech gysylltu â'r awdurdod goruchwylio yn y DU: y Comisiynydd Gwybodaeth (www.ico.org.uk).

Efallai y bydd ein siop ar-lein yn cynnwys dolenni i safleoedd eraill o ddiddordeb. Unwaith y byddwch wedi defnyddio'r dolenni hyn i adael ein safle, dylech nodi nad oes gennym unrhyw reolaeth dros y safle arall hwnnw. Felly, ni allwn fod yn gyfrifol am ddiogelu a phreifatrwydd unrhyw wybodaeth a roddwch wrth ymweld â safleoedd o'r fath ac nid yw'r safleoedd hynny'n cael eu llywodraethu gan y polisi hwn. Dylech gymryd gofal a edrych ar y polisi preifatrwydd sy'n berthnasol i'r safle dan sylw.

Cadw

Os ydych yn cofrestru gyda ni, byddwn yn cadw eich data personol nes i chi gau eich cyfrif.
Os ydych yn derbyn cyfathrebiadau marchnata gennym ni, byddwn yn cadw eich data personol nes i chi optio allan o dderbyn cyfathrebiadau o'r fath.
Os ydych wedi gwneud archeb gyda ni neu wedi cysylltu â ni gyda chwestiwn neu sylw, byddwn yn cadw eich data personol am 48 mis yn dilyn cyswllt o'r fath i ymateb i unrhyw ymholiadau pellach a allai fod gennych.

Cyffredinol

Os yw unrhyw ddarpariaeth o'r polisi hwn yn cael ei dal gan lys o awdurdodaeth gymwys i fod yn annilys neu'n anorfodadwy, yna dylid dehongli darpariaeth o'r fath, cyn belled ag y bo modd, i adlewyrchu bwriadau'r partïon a dylai'r holl ddarpariaethau eraill aros mewn grym llawn.

Dylid llywodraethu'r polisi hwn a'i ddehongli yn unol â chyfraith Lloegr a Chymru, ac rydych yn cytuno i gyflwyno i awdurdodaeth unigryw Llysoedd Lloegr.
Efallai y byddwn yn newid telerau'r polisi hwn o bryd i'w gilydd. Rydych yn gyfrifol am adolygu'r polisi hwn yn rheolaidd fel eich bod yn ymwybodol o unrhyw newidiadau iddo. Os byddwch yn parhau i ddefnyddio ein siop ar-lein ar ôl yr amser rydym yn nodi y bydd y newidiadau'n dod i rym, byddwch wedi derbyn y newidiadau.